Leading 3D solutions integrator in Russia and CIS: wide range of equipment, software and services such as printing, consulting, engineering
What types of service could be ordered?
- 3D equipment diagnostics
- 3D equipment repair
- Warranty and post-warranty service
- Equipment prevention (maintenance inspection)
- Commissioning works
- Spares ordering and replacing
Who can service a printer?
Specialists and companies with a special certificate from 3D Systems. Currently, only SIU System has this status and official service center in Russia and the CIS countries.
What can be considered a warranty case?
A warranty case is a failure or critical abnormalities in the operation of both the equipment as a whole and any of its spare parts, provided that the client fully complies with the operating rules of the equipment indicated in the user manual, as well as the complete absence of other external circumstances and factors directly or indirectly causing a malfunction or deviation.
The lack of a built model on the build platform during or after the completion of the printer build process.
A voltage surge in the power supply network, which entailed the failure of other components and spare parts.